SHIPPING POLICY
Effective Date: August 1, 2026
Last Updated: August 1, 2026
Thank you for shopping with COVENANT.
This Shipping Policy explains our order-processing, shipping, delivery, and package-claim procedures. By placing an order, you agree to the terms below.
1. SHIPPING ORIGIN
Orders are prepared and shipped from our distribution center in Miami, Florida.
Orders may occasionally be shipped from another authorized fulfillment location when necessary.
2. ORDER PROCESSING
Order-processing time is separate from shipping and delivery time.
Processing includes:
Payment verification.
Fraud and security review.
Product preparation.
Quality inspection.
Packing and labeling.
The applicable processing estimate will be displayed during checkout, in the order confirmation, or on the relevant product page.
Orders are generally processed on business days, excluding Saturdays, Sundays, and federal holidays.
During collection launches, limited releases, promotional periods, holidays, or periods of unusually high demand, processing may take longer.
Preorder and made-to-order products are subject to the estimated production and shipping schedule displayed on their product pages.
3. STANDARD GROUND SHIPPING
COVENANT offers free standard ground shipping on qualifying orders over $100 delivered within the contiguous United States.
The $100 minimum is calculated after discounts and promotions and before applicable taxes, unless otherwise stated during checkout.
Orders totaling exactly $100 do not qualify unless the checkout page expressly states otherwise.
Orders below the free-shipping threshold are subject to the shipping rate displayed during checkout.
4. DELIVERY ESTIMATE
Standard ground delivery generally takes 4 to 7 business days after the order has shipped from our Miami distribution center.
This estimate does not include order-processing time.
Business days exclude Saturdays, Sundays, federal holidays, and days on which the applicable carrier does not operate its regular service.
Delivery dates are estimates and are not guaranteed unless an expressly guaranteed shipping service is purchased and identified as guaranteed during checkout.
5. LOCATIONS COVERED BY FREE SHIPPING
The free standard ground shipping offer applies only to eligible orders delivered within the contiguous United States.
The contiguous United States consists of the 48 adjoining states and Washington, D.C.
The free-shipping offer does not apply to:
Alaska.
Hawaii.
Puerto Rico.
United States territories.
International destinations.
Other locations outside the contiguous United States.
Additional shipping options and rates for these destinations will be displayed at checkout when service is available.
6. SHIPPING CONFIRMATION AND TRACKING
When your order ships, we will send a shipping-confirmation email containing available tracking information.
Tracking information may take up to 48 hours to become active after the shipping label is created.
The creation of a shipping label does not always mean that the carrier has physically received or scanned the package.
Customers are responsible for monitoring tracking updates and ensuring someone can receive the package when necessary.
7. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review the following carefully before submitting an order:
Recipient’s full name.
Street number and street name.
Apartment, suite, or unit number.
City, state, and ZIP code.
Telephone number and email address.
COVENANT is not responsible for delays, failed deliveries, or losses caused by an incomplete or incorrect address submitted by the customer.
Contact us at [CUSTOMER-SERVICE EMAIL] immediately after placing an order if an address correction is required.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.
8. DELIVERY DELAYS
Delivery may be delayed because of circumstances outside COVENANT’s reasonable control, including:
Severe weather.
Carrier congestion.
Transportation interruptions.
Natural disasters.
Labor disputes.
Incorrect addresses.
Security inspections.
Customs processing.
Government actions.
Holidays or peak shopping periods.
Other unforeseen events.
When we know that an order cannot ship within the timeframe communicated at purchase, we may contact you with an updated estimate and any options required under applicable law.
9. PACKAGE MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it:
Confirm the shipping address included in your order.
Check entrances, mailrooms, parcel lockers, reception areas, and other secure delivery locations.
Ask household members, neighbors, building staff, or front-desk personnel whether they accepted it.
Allow up to 48 hours, as some carriers may mark a package delivered shortly before its physical arrival.
Contact the shipping carrier using the tracking number.
Contact COVENANT at [CUSTOMER-SERVICE EMAIL].
We will make reasonable efforts to help you investigate the delivery. However, a carrier’s confirmed delivery scan may limit the remedies available from COVENANT.
COVENANT is not responsible for packages stolen after confirmed delivery, except where otherwise required by law or covered by an optional package-protection service purchased by the customer.
10. LOST PACKAGES
A package may be considered lost when the carrier confirms that it cannot be located or when tracking has not updated for an unreasonable period.
Contact us at [CUSTOMER-SERVICE EMAIL] with your order number and tracking information if you believe your package has been lost.
We may require completion of a carrier investigation before issuing a replacement, store credit, or refund.
Do not submit duplicate claims to COVENANT and the shipping carrier for the same loss.
11. DAMAGED PACKAGES OR MISSING ITEMS
Inspect your order promptly after delivery.
If the package or merchandise arrives damaged, or an item is missing, contact us within 7 calendar days of delivery at [CUSTOMER-SERVICE EMAIL].
Include:
Your order number.
A description of the problem.
Photographs of the exterior packaging.
Photographs of the shipping label.
Photographs of the damaged item.
Photographs of all items received.
Keep the original packaging and damaged merchandise until we complete our review. Discarding the packaging may affect our ability to submit a carrier claim.
After reviewing the claim, we may provide a replacement, refund, or store credit, depending on product availability and the circumstances.
12. RETURNED-TO-SENDER PACKAGES
A package may be returned to us because of:
An incorrect or incomplete address.
An unsuccessful delivery attempt.
Failure to collect the package.
Refusal of delivery.
Unpaid customs charges.
Carrier restrictions.
When a package is returned to us, we will contact the customer when possible.
Additional shipping charges may apply to resend the order when the return resulted from customer-provided information, refusal, or failure to collect the package.
Original shipping charges are not refundable in these circumstances unless required by law.
13. INTERNATIONAL ORDERS
International shipping may be available only to destinations displayed during checkout.
International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless checkout expressly states that they are included.
Customs processing may delay delivery.
COVENANT does not control customs authorities and is not responsible for delays caused by customs processing or for orders refused because the customer did not pay applicable import charges.
14. ORDER CHANGES AND CANCELLATIONS
Contact us immediately at [CUSTOMER-SERVICE EMAIL] if you need to change or cancel an order.
We cannot guarantee a cancellation or modification after the order has been submitted.
Once an order has entered fulfillment or has shipped, it cannot be canceled and must be handled according to our Return and Refund Policy.
15. CONTACT US
Questions about shipping may be submitted to:
COVENANT
Email: info@wearcovenant.com
Business address: 23129 SW 128th pl Miami FL 33170
Website: https://wearcovenant.com/
