RETURN AND REFUND POLICY
Effective Date: August 1, 2026
Last Updated: August 1, 2026
We want you to feel confident purchasing from COVENANT.
This Return and Refund Policy explains the requirements for returning eligible products purchased directly through the official COVENANT website.
1. 14-DAY RETURN PERIOD
You may request a return within 14 calendar days after the date your order is delivered.
The delivery date shown by the shipping carrier’s tracking information will generally be used to calculate the return period.
Return requests submitted after the 14-day period may be declined.
Submitting a return request does not automatically mean that the return has been approved.
2. RETURN ELIGIBILITY
To qualify for a return, the product must be:
Unworn.
Unwashed.
Unaltered.
Unused.
Free from stains, odors, makeup, deodorant, hair, pet hair, or other signs of use.
In its original condition.
Returned with all original tags attached.
Returned with its original packaging when reasonably possible.
Accompanied by valid proof of purchase.
Trying on a garment for fit is permitted, provided it remains in new and resalable condition.
COVENANT reserves the right to reject a return that does not satisfy these requirements.
3. NONRETURNABLE ITEMS
The following products are not eligible for return unless they arrived damaged, defective, or incorrect:
Products marked “Final Sale.”
Gift cards.
Personalized or customized products.
Products altered at the customer’s request.
Worn or washed products.
Products returned without their original tags.
Products damaged after delivery.
Complimentary items, promotional gifts, or free products.
Items identified as nonreturnable on the product page.
Sale or discounted products remain eligible for return unless they were clearly marked “Final Sale” before purchase.
4. HOW TO REQUEST A RETURN
To request a return, email [RETURNS EMAIL] within 14 calendar days of delivery.
Include:
Your full name.
Your order number.
The product you want to return.
The reason for the return.
Photographs when the product is damaged, defective, or incorrect.
Do not send a return without receiving return instructions from COVENANT.
Unauthorized returns or products sent to an incorrect address may be refused or delayed.
5. RETURN AUTHORIZATION
After reviewing your request, we will confirm whether the product appears eligible for return and provide return instructions.
Products must be sent to the return address provided in our authorization. Returns sent to our business, office, studio, or distribution address without authorization may not be accepted.
A return authorization is not a guarantee of a refund. Returned products remain subject to physical inspection after arrival.
6. RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless:
The wrong product was sent.
The product arrived damaged.
The product had a verified manufacturing defect.
COVENANT expressly agrees in writing to cover the return.
Return shipping costs are nonrefundable.
We recommend using a trackable shipping method and retaining the shipping receipt until the return has been completed.
COVENANT is not responsible for return packages lost or damaged before they reach our return location.
7. ORIGINAL SHIPPING CHARGES
Original shipping and delivery charges are nonrefundable unless:
The return resulted from an error by COVENANT.
The entire order arrived damaged or defective.
A refund of shipping charges is otherwise required by law.
When an order qualified for free shipping, the customer will not normally be charged for the original standard shipment. However, the customer remains responsible for the cost of returning an eligible product unless the return resulted from our error.
8. RETURN INSPECTION
After receiving the returned product, we will inspect it to confirm that it meets the eligibility requirements.
We may reject the return or reduce the refund when legally permitted if the product:
Shows signs of wear or use.
Has been washed or altered.
Is stained, scented, damaged, or soiled.
Is missing tags, components, or included items.
Is different from the product originally purchased.
Was not packaged with reasonable care.
Is suspected to be fraudulent or counterfeit.
If a return is rejected, we will contact you with the reason. The customer may be responsible for the cost of having the rejected product shipped back.
9. REFUNDS
Approved refunds will be issued to the original payment method.
Please allow 5 to 10 business days after the refund is issued for it to appear in your account. The exact timing depends on your bank, card issuer, or payment provider.
COVENANT does not control the time required by financial institutions to post a completed refund.
If the original payment method is no longer available, we may offer store credit or another legally permitted refund method.
10. EXCHANGES
Exchanges are subject to product and size availability.
The fastest way to obtain a different size or product may be to return the original eligible item and place a new order.
We cannot reserve inventory while a return is in transit.
If an exchange is approved but the requested replacement is unavailable, we may issue a refund or store credit.
Any price difference between products will be handled according to the instructions provided during the exchange process.
11. STORE CREDIT
When store credit is offered or selected, it will be issued in the amount approved after inspection.
Store credit:
Has no cash value.
Cannot be transferred unless we expressly permit it.
Cannot be exchanged for cash except where required by law.
May be subject to additional terms communicated at issuance.
12. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Inspect your order promptly after delivery.
Contact [RETURNS EMAIL] within 7 calendar days of delivery if:
You received the wrong product.
The product arrived damaged.
An item is missing.
The product has an apparent manufacturing defect.
Include your order number and clear photographs of:
The product.
The damaged or defective area.
The packaging.
The shipping label.
All items received.
Normal variations in garment color, wash, texture, print placement, distressing, or measurement do not necessarily constitute defects.
Damage caused by wear, washing, misuse, incorrect care, accidents, alteration, or normal deterioration is not considered a manufacturing defect.
When a claim is approved, we may provide a replacement, repair, refund, or store credit, depending on the circumstances and product availability.
13. SIZE AND FIT
Customers are responsible for reviewing product descriptions and size guides before purchasing.
Some COVENANT garments are intentionally designed with oversized, boxy, cropped, relaxed, straight, or baggy fits.
A preference regarding fit or style is not considered a product defect. An eligible product may still be returned within the 14-day period in accordance with this policy.
14. PROMOTIONAL AND BUNDLED ORDERS
If a product was purchased as part of a bundle, promotion, or multi-item discount, returning one or more products may affect the promotional price.
The refund may be recalculated based on the products retained and the terms of the original promotion.
Complimentary gifts received as part of a promotion may need to be returned. If the gift is not returned, its stated retail value may be deducted from the refund when legally permitted and disclosed in the promotion terms.
15. RETURN ABUSE AND FRAUD
We may limit or reject returns when we reasonably suspect:
Return fraud.
Wardrobing or temporary use.
Repeated returns inconsistent with ordinary personal shopping.
Counterfeit or substituted merchandise.
Manipulation of discounts or promotions.
Abuse of payment disputes or chargebacks.
Violation of this policy.
Any restriction will be applied in accordance with applicable law.
16. PURCHASES FROM OTHER SELLERS
This policy applies only to products purchased directly from the official COVENANT website.
Products purchased from a retailer, marketplace, pop-up partner, or other third-party seller must be returned according to that seller’s return policy.
COVENANT cannot issue refunds for payments collected by an unaffiliated third party.
Products purchased directly at a COVENANT pop-up event may be subject to the return terms displayed or communicated at that event.
17. NON-WAIVABLE CONSUMER RIGHTS
Nothing in this policy limits rights or remedies that cannot be waived under applicable consumer-protection law.
When applicable law provides greater rights than this policy, the legally required rights will apply.
18. CONTACT US
Return and refund questions may be submitted to:
COVENANT
Returns email: info@wearcovenant.com
Business address: 23129 SW 128th pl Miami FL 33170
Website: https://wearcovenant.com/
