Shipping policy

All COVENANT orders are shipped from Miami, Florida.

Orders are shipped using DHL Express, FedEx, UPS, or another trusted carrier selected according to the destination and service availability. Every shipment includes tracking and, where applicable, carrier insurance.

RATES & DELIVERY TIMES

United States
Free shipping on your first order
$4.99 shipping
Complimentary shipping on orders over $150
Estimated delivery: 3–5 business days

Europe & United Kingdom
$25 shipping
Complimentary shipping on orders over $250
Estimated delivery: 5–8 business days

Latin America
$25 shipping
Estimated delivery: 5–8 business days

Rest of World
$30 shipping
Estimated delivery: 8–12 business days

Orders are generally processed and dispatched within 1–2 business days after the order is confirmed.

Orders placed on weekends or U.S. holidays will begin processing on the following business day.

Delivery estimates begin once your order has been dispatched. All delivery times are estimates and are not guaranteed. Carrier delays, weather, customs clearance, local regulations, and other circumstances outside COVENANT's control may affect delivery.

INTERNATIONAL DUTIES & TAXES

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost paid at checkout unless otherwise stated.

Any duties, taxes, customs fees, or import charges are the responsibility of the recipient and must be paid directly to the carrier or appropriate customs authority.

Charges vary depending on the destination, order value, and local regulations.

The shipping carrier or customs authority may contact you directly if additional information or payment is required before your package can be released.

COVENANT does not control or determine international customs charges.

REFUSED OR UNCLAIMED PACKAGES

If a shipment is refused, remains unclaimed, required customs charges are not paid, or delivery cannot be completed for reasons outside our control, the package may be returned to COVENANT in Miami.

Once the package has been received and inspected, any eligible refund will be issued minus:

  • Original shipping charges

  • Return shipping charges

  • Duties, taxes, customs fees, or carrier charges incurred during the return

These costs may represent a significant portion of the original order value.

Please confirm that you are able to receive and clear an international shipment before placing your order.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please include all necessary information, including:

  • Apartment, suite, building, or unit number

  • Postal or ZIP code

  • A valid phone number where the carrier can reach you

COVENANT is not responsible for delays, failed deliveries, or packages delivered incorrectly because of incomplete or inaccurate information provided at checkout.

If a package is returned because of an incorrect or incomplete address, any additional shipping cost required to resend the order will be the customer's responsibility.

ADDRESS CHANGES

If you notice an error in your shipping address, contact Info@wearcovenant.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

Once a shipment is in transit, any address modification may be subject to carrier restrictions or additional fees.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take several hours to update after the shipping label has been created.

If you do not see the shipping confirmation email, please check your spam or junk folder before contacting us.

DELIVERY & LOST PACKAGES

Once tracking confirms that an order has been delivered to the address provided at checkout, COVENANT cannot guarantee recovery of packages that are subsequently lost, misplaced, or stolen.

If your tracking information shows an unusual delay or your package appears to be lost in transit, contact Info@wearcovenant.com so we can assist with the carrier investigation when applicable.

Carrier investigations and insurance claims are subject to the carrier's individual policies and processing requirements.

DAMAGED OR MISSING ITEMS

Please inspect your order as soon as it arrives.

If your package arrives damaged or an item is missing from your order, contact Info@wearcovenant.com within 5 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the exterior and interior packaging when applicable

  • Photographs of the shipping label when applicable

Claims submitted outside the 5-day reporting period may not be eligible for review.

Please keep all original packaging until your claim has been resolved.

ORDER CHANGES & CANCELLATIONS

Orders are prepared for shipment quickly. Once an order has entered fulfillment, we may not be able to modify or cancel it.

If you need to request a change or cancellation, contact Info@wearcovenant.com as soon as possible. Requests are not guaranteed.

DELIVERY RESPONSIBILITY

COVENANT will make every reasonable effort to ensure your order is prepared correctly and transferred safely to the carrier.

Once a shipment is in the carrier's possession, delivery schedules and transportation operations are managed by the carrier. Delays caused by carriers, customs authorities, weather conditions, service interruptions, or other circumstances outside our reasonable control do not constitute a failure by COVENANT to fulfill the order.

For shipping assistance, contact Info@wearcovenant.com.